Definition: A program that reproduces itself automatically from one device to another through the Internet, network, or a removable device such as a USB drive. Often times (but not always) a virus is malicious.
How Computer Outreach deals with PC Viruses: Using the latest virus detection and removal tools, we attempt to track the origin of the virus and remove it. We will then remove it from any other device it has spread to. Additionally, we will install and configure virus prevention tools.
Definition: A piece of software that can change user settings and exploit open security flaws so that it can collect a user's personal information.
How Computer Outreach deals with spyware: We use the latest spyware detection and removal tools to find the spyware and thoroughly remove it. After the removal we will re-configure the user's system to assume default or higher security levels.
User data that has been lost (due to accidental deletion, reformatting, and/or hardware failure) can often be recovered.
Computer Outreach can recover lost data using special recovery software and other expert recovery techniques. In extreme scenarios where we can not recover your data, there will be no charge. In such a case, we will refer you to other data recovery experts whose special facilities and hardware may be able to recover your data.
Definition: OS, short for "operating system," is the system that your computer runs that allows you to interface with your computer's hardware in a user-friendly manner.
Computer Outreach's OS installation process: Most personal computers run some version of Microsoft Windows. We can install and configure Windows properly on your new machine, update the OS with the latest security patches and platform improvements, and give you a tutorial on how to best utilize the OS.
Computer Outreach can also install other operating systems such as Ubuntu Linux, Mac OS, and Other Linux variations, just to name a few.
Computer Outreach will install and configure servers for your home or business.
Our expertise ranges from servers for home use (such as Windows Home Server), to small office servers utilizing a computer connected to a WIndows Workgroup for simple file sharing, or more complex Windows Servers (2003, 2008) with domain controllers and network shares.
We can also configure Linux-based servers.
Users often neglect backing up their work and/or personal data and when their hardware fails they have no means to recover the data themselves and must rely on expensive data recovery techniques.
Computer Outreach can prevent data loss by backing up data on an external device, setting up automatic data duplication such as RAID 1, or setting up a remote backup service to "The Cloud."
Also, Computer Outreach can help organize multimedia files such as images, videos, and audio files. Correctly organizing multimedia files will allow easy central access to files from the user's PC, over a network, and on mobile devices.
Computer Outreach will analyze your current hardware and to determine the best upgrade path, if upgrading is actually necessary at all.
Often small hardware upgrades to the hard drive, memory, and processor can help extend the life and/or speed of the device. Computer Outreach will install these upgrades to maximize your computer's hardware potential
Computer Outreach offers PC and laptop repairs, such as replacing RAM, hard drives, screens, and much more.
So that you will not pay for an expensive, unnecessary repair, Computer Outreach will analyze your device and let you know if the total repair exceeds its value.
Computer Outreach can create a custom PC for users who want a specialized hardware configuration.
Custom hardware solutions can surpass "off the shelf" PCs in performance and quality, and we take special care to ensure that our builds are stable and fast.
Please note, we will only build custom PCs and servers that exceed a price point of $800.00. Otherwise, we recommend you look to other vendors, such as Dell or HP, for pre-built computers.
Computer Outreach will work with you to design a layout, logo, and interface for your personal or business website.
Our website design goals are to create an attractive, functional, and cohesive website that meets your present and future needs.
Setting up a website, administering email accounts for employees, and fulfilling other administration duties can be daunting and time consuming.
Computer Outreach can reduce the work and time associated with Website administration by either administering your website full-time or teaching you how to best administer it yourself.
Computer Outreach can install a wired network with special requirements, such as remote access, VPN, firewall, etc.
Computer Outreach can set up your wireless network and add wireless access points with secure access connections.
Computer Outreach offers home theater installation and calibration for existing home theaters. We also offer consulting in this area to help you determine the best equipment for your lifestyle.
$89 per hour (in 30-minute increments)
$79 per hour if you pre-purchase a 10-hour block
The best way we can explain our pricing is through the following example:
Example - A business located in Durham asks us to network five of their computers to enable simple file sharing between them. We drive to their office at no charge, network the computers using a Gigabit router, turn on simple file sharing on all the computers, and test the file sharing on each computer. We do this in three hours and 10 minutes.
Rounding up or down to the nearest 30-minute increment, we charge for 3.0 hours of labor, plus the cost of the router and cables, for a total cost of $337.00 (our hourly rate of $89 x 3.0 + $55 for router + $15 for data cables).
We offer many tech-related services, and the time to perform each service can vary. We are always honest about our time, and we strive to finish our tasks as efficiently as possible.
To help our clients understand what they are charged for, we keep a log for each service we provide. Each service log contains the tasks requested by the client,
how we accomplished the task, and the time it took to complete the task. A service log is made accessible to a client as soon as a job is completed.
In almost every case, our hourly rates will be less than the "flat" rates other IT providers charge.
We cannot be certain how long every service we provide will take, but we can give you a fairly accurate estimate. Please contact us about any of our services, and, if we can't give you an estimate via e-mail or phone, we will come to your worksite and give you a free, on-site estimate.
We offer almost all of our services to home users at discounted rates! Please contact us to find out our rates and what we can do for your home tech needs.
*No charge for driving in Durham, NC
*Service charged per 30 minute increments
*Home users may qualify for discounted rates
Contact us by phone:
Contact us by e-mail:
See us in person:
2670 Durham-Chapel Hill Blvd.
Durham, NC 27707
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Information in this document is subject to change without notice.
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